Privacy Policy
1. Information We Collect
We collect information you provide directly and information generated automatically when you use the Services.
Information you provide
- Account details such as your name, email address, and phone number.
- Delivery information including your address, vehicle details, and access notes.
- Payment-related information processed through our payment provider. We do not store full card numbers on our own servers.
- Communications you send us, such as support requests and feedback.
Information collected automatically
- Location data used to determine service availability and route deliveries.
- Device and usage information such as browser type, pages viewed, and interactions with the Services.
- Cookies and similar technologies, as described in Section 6.
2. How We Use Your Information
We use your information to:
- Provide, operate, and improve the Services, including dispatching and completing fuel deliveries.
- Process orders, payments, wallet balances, refunds, and tips.
- Communicate with you about orders, account activity, and support.
- Verify eligibility, prevent fraud, and maintain the safety and security of the Services.
- Comply with legal obligations.
3. How We Share Information
We do not sell your personal information. We share information only as needed to operate the Services:
- With fuelers (delivery providers) to fulfill your order, limited to what is necessary to complete the delivery.
- With service providers such as payment processors, hosting, mapping, and communications vendors that perform functions on our behalf.
- When required by law, legal process, or to protect the rights, safety, and property of FuelDrop, our users, or others.
- In connection with a merger, acquisition, or sale of assets, subject to this Policy.
4. Payment Information
Payments, wallet funding, pre-authorizations, and tips are handled through a third-party payment processor. Your full payment card details are entered directly with that processor and are not retained by FuelDrop. We retain limited transaction records (such as amounts and dates) for accounting and support.
5. Data Retention
We retain your information for as long as your account is active and as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account as described in Section 7.
6. Cookies and Tracking
We use cookies and similar technologies to keep you signed in, remember preferences, measure usage, and improve the Services. You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.
7. Your Rights and Choices
Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of certain processing. To exercise these rights, contact us using the details below. We will respond consistent with applicable law.
8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children's Privacy
The Services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version with a new "Last updated" date, and significant changes may be communicated to you directly.